Carrier Fire & Security: Remote Service Solution

Vote for this product, from June 1st until August 23rd 2021 (see category E, company Carrier Fire & Security)

Advisor Configurator (ATS8550) is a service software with which all installed Advisor Advanced alarm panels of an installer can be configured, diagnosed and interacted with them remotely. This means that the status of the control panel, including the status of the zones, the areas and the communication channels, is immediately available without a technician having to be on site. A detailed report can be used to list the system status with the event log, updates carried out and the person carrying it out. The software is available in versions for 5, 250, 1500 and 10,000 control panels.

Innovation: The service software reduces the number of on-site visits to the customer, saves journeys for maintenance and reduces costs. At the same time, it improves the response time to queries regarding malfunctions or extensions of the alarm system by the end user.