Managed Physical Security is a future approach for alarm control centers. It has a modular concept and respects customer business processes as well as individual normative requirements. The concept contains alarm-intervention-services and remote- and managed services. Also a customer hotline and coordination of field service technicians in case of bug-fixing and maintenance issues is part of the offering. – Networked physical security solutions will support customer business processes much wider than single solutions can do. Thereby customer service requirements will rise as well. Managed Physical Security is a right concept for these requirements.