Field Maintenance

Nokia Field Force Solution allows maintenance and service organizations such as facility and waste management companies to upgrade their communication processes and streamline their procedures. This enhances service quality and thereby creates an opportunity for gaining competitive advantage.

Nokia Field Force Solution provides transparency across the business process by delivering digital proof of service tasks completed: where, by whom, and at what time. The customers of maintenance and service companies can see what has actually been done and check it against the service agreement. Real-time, accurate information from the field ensures correct customer billing and reduces potential discrepancies in service performance. The results are meeting delivery targets accurately and on time, plus meeting or even exceeding customer quality requirements.

The flexible solution can be integrated into company’s existing systems and processes; workflow management, pay-rolling, incident reporting, scheduling and invoicing.

Benefits

• Real-time reporting for condition monitoring
• Up-to-date service history, enabling improved and more efficient service
• Improved asset management through accurate asset tracking
• Increased productivity via workflow management
• Improved inventory accuracy, savings in ordering and storage
• Increased visibility and efficiency throughout the business processes
• Compliance with legislation and environmental reporting requirements
• Enhanced customer service, increased customer loyalty and retention

By simplifying task communication, field operations become more transparent and desired results are delivered.

Features and functionalities

• Real-time reporting on site attendance and work time
• Real-time information on asset/facility/location status to and from the field
• Real-time confirmation of task completion
• Real-time identification and authentication based on employee, location and/or asset IDs
• Real-time information on travel, such as automatic time-stamp and start/end mileage
• Real-time confirmation of the dispatch/receipt of a delivery with information on condition and contents of containers

Nokia Field Force Solution enables real-time information exchange to and from field service personnel. They can quickly report on tasks done by sending information in real-time using their RFID-enabled mobile phones, and also report on any incidents or potential problems.

But this information flow is two-way: they can also receive valuable service information from central office to their mobile phones, such as updated work instructions. By cutting out traditional time-consuming and error-prone pen-and-paper methods, field maintenance personnel save valuable time on task reporting and can automatically and accurately report on job done.

Organizations that have a great number of maintenance employees operating in the field are already benefiting from the Nokia Field Force Solution. One example is the leading British waste management company Biffa. Another company benefiting from the inventory and asset management function of the Nokia Field Force Solution is JCDecaux. Task reporting is simplified, processes are made transparent and more accurate, and vitally, service quality is upgraded. All parties gain.

For more information about Nokia Field Force Solution, please click here nokia.com/fieldforce.

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