Security & Guarding

Organizations that provide security and guarding services are benefiting from the Nokia Field Force Solution. By using this simple yet efficient reporting and communications system, companies in the sector are gaining much greater control and visibility of their field-based operations, enabling procedures to be streamlined and costs to be saved. The real-time, bi-directional interaction capability of the Solution ensures that security providers have online access to accurate and up-to-the-minute information from their security officers, helping them to provide the service exactly where and when it’s needed.

Personnel in the field, such as security officers, interact with the system in a variety of ways. For instance they send digital proof of the sites they have visited and checked. They also receive specific instructions on routines and patrols to be completed to their mobile phones, such as route information. And importantly, the Solution also helps ensure the safety of those in the field by providing confirmation of their whereabouts and movements. Security providers have providers have access to reliable, authenticated, and fully-accountable information from their field-based operations, enhancing customer service through real-time reporting across tasks completed by their personnel.

Benefits

When applied to the security and guarding sector, the Nokia Field Force Solution enables companies to deliver to their customers an unparalleled level of service by providing:

• Transparent, real-time visibility of services delivered
• Secure and accurate information to and from security officers in the field in real-time
• Automatic registration of completed tasks and site checks
• Reduced errors and time spent on manual reporting
• Risk management across the entire security service delivery process
• Accountability and compliance with respect to service agreements (benefiting both parties)
• Improved security for officers in the field

The safety of you personnel is vital, so too the confidence of your clients in your ability to deliver, and meet their expectations.

Features and functionalities

Characteristically flexible, the Solution is typically integrated with existing systems and processes of the company, including workflow management, time-keeping, incident reporting, scheduling, and customer billing. Altogether the Nokia Field Force Solution delivers the following functionality to companies in the sector:

• Real-time identification & authentication of the security officers
• Real-time time & attendance reporting by the security officers
• Real-time reporting on task completion of routine checks and patrols
• Real-time reporting on changes in the client’s environment in accordance with the service agreements
• Real-time transmission of instructions relating to specific sites and checkpoints

Nokia Field Solution gives you the capacity to deliver security in the broadest sense: keeping transaction transparent within your company while deepening confidence between you and your clients.

For more information about Nokia Field Force Solution, please click here nokia.com/fieldforce.

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